Returns & Warranty Policy

7-day returns

If an item arrives faulty, damaged or is not what you ordered, tell us within 7 days of delivery and we will replace it or refund it. Call 0324-4298577 or WhatsApp us with your order number and a photo.

Condition of returns

Returned items must be complete — box, accessories, mounting hardware and manuals. Items that have been installed, drilled, cut or physically damaged after delivery cannot be returned as unwanted.

Manufacturer warranty

All products are genuine and carry the manufacturer's warranty:

• Hikvision & EZVIZ — typically 2 years
• Dahua & IMOU — typically 1 year
• Hard drives — as per the drive manufacturer

Warranty claims are handled through us — bring the item to the shop or send it with the invoice. Warranty does not cover lightning damage, power surges, water ingress on indoor-rated units, or physical damage.

Refunds

Approved refunds are issued by the same method you paid, or in cash at the counter for COD orders, within 7 working days of the item reaching us.